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FAQ

Are your products vegan?

Yes! All of our formulated skin and bodycare products are 100% plant-based.


Are your products cruelty free?

Yes! Our products are never tested on animals and we have worked to ensure suppliers of ingredients are also cruelty-free.


Are your products organic?

Whilst the majority of our ingredients are organic, we’re still working to find organic alternatives to some of our botanicals. Organic ingredients are marked with a * in our ingredient lists.


Which products are safe for use when pregnant or breastfeeding?

Many of our products include essential oils, which can be unsafe during pregnancy or when breastfeeding. 

Our Black Earth Detox Mask, Chaga Mallow Mask and Rose Quartz Water are all free from essential oils however.


I’m sensitive to essential oils. Can I use any of your products?

Our Black Earth Detox Mask, Chaga Mallow Mask and Rose Quartz Water are all free from essential oils.


How do I know what products are best for my skin?

Check out our Pairing Guide or drop us an email and we can give you advice on what products will suit your skin-type. 


Can I try your products before I purchase?

Yes, we sell discovery size products. If these are out of stock but you are very keen to try the product, please drop me an email - we can usually make to order. We have a number of stockists across the UK (and some in Europe) so get in touch and we can let you know if there is a store near you that has testers. 


What is the shelf-life of your products?

All of our products display either a PAO (Period After Opening symbol which tells you the number of months the product is good for once it is opened) or a Best Before symbol (which shows the “Best Used By” date). Typically, in most cases this is 12 months from point of manufacture. 

To ensure this shelf-life, and to keep products fresh, we recommend storing in a cool, dry place, away from direct sunlight. 


How long does it take for orders to ship?

We work to process all orders within 3-4 working days after the order is placed. We try to ensure that stock is accurately updated on our website, but if a product is out of stock, we will notify you as soon as possible via email.


How long does delivery take?

COVID-19 UPDATE: Royal Mail postal times are currently running a little slower than usual. If you are concerned that you haven’t received your parcel, please drop us an email. 

All orders are shipped via Royal Mail 48 hour signed for delivery.